FAQ
FAQ
General Questions
Find answers to the most common questions about Value Homsys products and services.
Explore our FAQ page for information on bidets, water purifiers, installation, and more.
How do I install a bidet?
Installing a bidet is simple. Most bidets are designed to fit over 90% of existing toilets in Europe. Detailed installation instructions are included with the product, and our installation partner team offers installation services. The installation cost is approximately 300 euros per a bidet.
Can a bidet be installed in any bathroom?
Most bidets are designed to fit standard toilets, but it’s advisable to check your bathroom’s structure before installation. For special requirements, we can recommend customized products.
Does using a bidet increase water usage significantly?
The water usage of a bidet is generally low and helps reduce toilet paper consumption, contributing to environmental protection.
How do I clean the bidet?
Cleaning the bidet is very easy. Our products feature an automatic nozzle cleaning function, and you can periodically wipe them with a soft cloth and mild detergent.
Does using an electric bidet significantly increase my electricity bill?
The power consumption of our bidets is very low. They are designed with energy efficiency in mind, so the impact on your electricity bill is minimal. Additionally, using the eco mode can further increase energy efficiency.
** all electric bidets have eco mode.
Where are the bidets manufactured?
Our bidets are manufactured in South Korea. They boast high quality and reliability thanks to Korea’s excellent technology.
Are bidets safe for children and the elderly?
Yes, our bidets are designed to be safe for children and the elderly. They feature adjustable temperature settings and gentle water flow, along with built-in safety mechanisms.
What should I do if the bidet malfunctions?
If your bidet malfunctions, first refer to the troubleshooting guide in the product manual. If the issue persists, contact our customer support team for prompt assistance.
What is the warranty period for the bidet?
Our bidets come with a 2-year warranty from the date of purchase. Any issues that arise within the warranty period will be repaired or replaced free of charge.
Where can I get post-purchase services?
Our bidets are supported by our sales subsidiary in the Netherlands for installation and after-sales services. You can find detailed information on our website, and for any additional inquiries, please contact our customer support team for assistance.